$149M Raised, 20M Users: The Totango Story
Most founders leave the category they built behind. Guy Nirpaz went back to finish building it, this time with AI.
In this episode, Guy Nirpaz, the creator of Totango, the company that invented the customer success category, shares why he started a new company after raising $149M and scaling to 20 million users, and what he believes the industry still hasn't solved.
In this episode:
- The Customer Momentum Loop, Guy's new framework for staying aligned with customers at AI speed
- Why "forward deployed engineers" are really plumbers connecting companies to the token pipeline
- What Guy told his daughter when she asked how he keeps going without knowing if it'll work
- Why every AI agent needs to operate in "founder mode"
- Guy's honest take on where AI hype ends and real defensibility begins
Guy Nirpaz founded Totango, and scaled it to 20 million users across 2 million businesses. He is now founder and CEO of Perspective AI, building AI-powered CX agents. Get started at getperspective.ai.
Learn more about Founders Network at foundersnetwork.com
Learn more about Founders Network at foundersnetwork.com
